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Meet Our Staff

Veterinarians

Dr. Joanne Hach, DVM

Joanne Hach

Dr. Joanne Hach is the hospital director at Cats & Critters Veterinary Hospital. Dr. Hach has cared for patients at Cats & Critters since 2002.

A native of Randolph, NJ, Dr. Hach attended Bucknell University and received her Bachelor's Degree in Biochemistry. Following her undergraduate studies, she completed a Master's Degree program in Biochemistry at the University of Pennsylvania. She went on to attend the New York State College of Veterinary Medicine at Cornell University and was awarded her Doctorate of Veterinary Medicine in 2001. Dr. Hach is a member of the American Association of Feline Practitioners, New York State Veterinary Medical Society and the American Veterinary Medical Association

Dr. Hach works to incorporate gentle handling and quiet approach to help reduce patient stress in the exam room and during hospital visits. She has dedicated her time to developing interests and skills in feline medicine and dentistry. In addition, she has many years of medical and surgical experience with a range of small mammal species. Her focus is on client education and patient care to help improve and maintain patient quality of life from birth to young adult to senior years.

Dr. Hach shares her home with her husband, daughter and son. They enjoy spending time with their 2 cats , Pneuman and Cheddar, and 2 guinea pigs, Nutmeg and Pepper. In her free time she enjoys being outdoors hiking and gardening, enjoys reading and enjoys helping support her children’s sports teams.

Kerrie Sanders, DVM

Dr. Kerrie Sanders is an associate veterinarian at Cats & Critters. She joins our team after spending 10 years caring for cats at The Cat Doctors. Prior to that, Dr. Sanders earned her doctorate of veterinary medicine from Oklahoma State University where she was a member of Phi Zeta (Nu Chapter), the honor society that recognizes academic achievement and promotes scholarship and research, and was awarded the W.F. Dunaway Award based on character, scholastic ability and promise of future success. Before being accepted into veterinary school, Dr. Sanders earned a bachelor's degree in zoology from the University of Oklahoma.

Dr. Sanders derives the most professional satisfaction from geriatric feline care and management of complex internal medicine cases, as well as promoting the human-animal bond. She is a member of the American Association of Feline Practitioners, the American Veterinary Medical Association, the Genesee Valley Veterinary Medical Association, the New York State Veterinary Medical Association, and Cornell Feline Health Center.

In her free time Dr. Sanders enjoys seeking endorphin release from riding roller coasters, hiking, reading, making soap and listening to live music.  Her three cherished cats (Mizzle, Rhinestone Cowboy, Cubby) and a very loyal Chihuahua (Josie) keep her quite busy.

Our Management Team

Gwen Rivers
Licensed Veterinary Technician Supervisor

Gwen Rivers

Gwen Rivers is a full-time veterinary technician at Cats & Critters. She was born in Waterville, Maine and raised in Belfast, Maine and Lake George. She has been working with animals for more than 20 years. Gwen achieved her associate's degree in veterinary technology from SUNY University at Delhi, as well as a certificate in small business management.

She says that her favorite part of work is seeing a variety of species and her relationship with her coworkers. Rivers owns a Rottweiler named Trinity and four cats. In her free time, she enjoys gardening, bass fishing, and hiking. She is happily married to her husband, Ken, with two daughters.

Staff

Ariel Franklin
Licensed Veterinary Technician

Ariel Franklin is a part-time Licensed Veterinary Technician at Cats & Critters. Ariel was born in Springville, New York, and raised in Pike, New York. She has been working with Animals since she was 16 years old.

Ariel’s favorite part of working at Cats & Critters is the welcoming, peaceful atmosphere. She says that it is unlike any other hospital that she’s worked at, and that the patients and employees leave happy. Ariel has many pets including her Chihuahuas, Dibbs and Tuffy, Her ferrets, Smurf and Daphne, and her four cats, April, Whisky, Deuce, and Wednesday. She spends her free time hiking with her dogs and quilting.

Cyndi Guillaume
Licensed Veterinary Technician

Cyndi  Guillaume

Cyndi Guillaume is a full-time veterinary technician at Cats & Critters. She was born and raised in Webster, NY and has been working with animals for the majority of her life. Cyndi achieved an associate's degree veterinary technology from SUNY University at Delhi before earning her bachelor's degree in animal science from Cornell University.

She says that her favorite part of work is working with the cats and different exotic animals that they see. Cyndi owns two dogs, three cats and one rabbit. In her free time, she enjoys spending time with her family and husband. She has three grown children and two grandchildren.

Shannon Pascale
Client Service Representative

Shannon Pascale

Shannon Pascale is a full-time client service representative at Cats & Critters. She was born and raised in Rochester, NY and has been working with animals since 2012.

She says that her favorite part of work is the clients she interacts with and their feline and exotic friends. Pascale owns a pitbull named Radar and a fish. In her free time, she enjoys reading, camping, cooking, and traveling. She also volunteers for Rescue Pit and Meals for Mutts, and dog-walks and pet-sits in her free time. She is happily married to her husband Andrew.

Kelly Wicks
Client Service Representative

Kelly Wicks

Kelly Wicks is a part-time client service representative at Cats & Critters. She was born and raised in Rochester, NY and has been working with animals for the past six years.

She says that her favorite part of work is being around cats and also seeing an assortment of other small creatures. Wicks owns two cats, Sinclair and Cedar. In her free time, she enjoys photography, gardening, and bird watching. She is happily married with two children.

Carol Bartlett
Animal Care Assistant

Carol Bartlett is a full time Animal Care Assistant at Cats & Critters. Carol was born in Maryland, and grew up in New Hampshire. She has been working with animals since September, 2017.

Carol’s favorite part of her job is the passion exuded by her co-workers towards their work, and the positive impact her job has on the lives of both her and animals. She owns three cats named Olivia, Michio, and Finn. In Carol’s free time she enjoys figure skating, drawing comics, and taking her cat, Finn, on walks.

Alex Doucette
Animal Care Assistant

Alex Doucette is a full-time Animal Care Assistant and Customer Service Representative at Cats & Critters. Alex was born and raised in North Attleboro, Massachusetts, and has been working at Cats & Critters since April, 2017.

Her favorite part of her job is the variety of patients and cases that she is exposed to. Alex is furthering her education, and beginning tech school in September. She has a dog named Nala, and three cats: Sherman, Arthur and Sebastian. In her free time she enjoys walking her dog and spending time with her family.

Cory Jedrewski
Animal Care Assistant

Cory Jedrewski

Cory Jedrewski is a full-time animal care assistant at Cats & Critters. She was born and raised in Rochester, NY and has been working with animals since 2012.

She says that her favorite part of work is working with her co-workers and a wide variety of small animals. Jedrewski owns a cat named Jack and a ferret named Topanga. In her free time, she enjoys spending time with friends and family and going to concerts.

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